Privacy Policy
Thanal Homestay (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thanalstay.com or make a booking with us.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Property Details
Property Name: Thanal Homestay
Address: Thanal Homestay, Plavila Veedu, Kanthari Villa, Anamukham Road, Amboori, Thiruvananthapuram – 695505, Kerala, India
License: Kerala Government Tourism Department – Homestay Gold License
Email: hello@thanalstay.com
Phone: +91 9495027323
2. Information We Collect
We may collect the following types of information:
a) Personal Information
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Full name
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Phone number
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Email address
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Address
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Government-issued ID details (Aadhaar / Voter ID)
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Booking details (check-in/check-out dates, number of guests)
b) Payment Information
Payments are processed securely through Razorpay. We do not store your complete card or banking details on our servers. Payment information is handled directly by Razorpay in accordance with their privacy standards.
c) Technical Information
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IP address
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Browser type
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Device information
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Website usage data
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Cookies and tracking data
3. How We Use Your Information
We use your information for the following purposes:
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To confirm and manage bookings
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To verify identity as required by government regulations
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To process payments
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To communicate booking updates and respond to inquiries
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To improve our website and services
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To comply with legal obligations
4. Government and Legal Compliance
As a licensed homestay under the Kerala Government Tourism Department – Homestay Gold License, we may be required to share guest details with local authorities or government departments as mandated by Indian law.
5. Cookies Policy
Our website may use cookies to:
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Improve website functionality
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Analyze traffic and usage
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Enhance user experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your data only:
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With Razorpay for payment processing
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When required by law or government authorities
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To protect our legal rights
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary:
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To fulfill booking purposes
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To comply with legal or regulatory requirements
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To resolve disputes
9. Your Rights
You may request to:
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Access the personal data we hold about you
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Correct inaccurate information
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Request deletion of your data (subject to legal requirements)
To exercise these rights, please contact us at hello@thanalstay.com.
10. Third-Party Links
Our website may contain links to third-party pages, including:
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Cancellation Policy
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Refund Policy
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Contact Page
We are not responsible for the privacy practices of external websites.
11. Changes to This Privacy Policy
Thanal Homestay reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact:
📧 hello@thanalstay.com
📞 +91 9495027323
🌐 https://thanalstay.com/contact-us/