Cancellation Policy
At Thanal Homestay, we understand that travel plans may change. This Cancellation Policy outlines the terms applicable to booking cancellations made through our website https://thanalstay.com.
Please read this policy carefully before confirming your reservation.
1. General Cancellation Terms
All cancellation requests must be made through:
Email: hello@thanalstay.com
Contact Page: https://thanalstay.com/contact-us/
Phone: +91 9495027323
Cancellations are considered valid only after written confirmation from Thanal Homestay.
2. Cancellation by Guest
a) Free Cancellation
Cancellations made [Insert number, e.g., 7 days] before the check-in date may be eligible for a full refund (excluding payment gateway charges, if applicable).
b) Partial Refund
Cancellations made 3–6 days before check-in may be eligible for a partial refund as per booking terms.
c) No Refund
Cancellations made within 48 hours of check-in
No-show without prior notice
Early departure after check-in
In such cases, the booking amount will be non-refundable.
(You can adjust the number of days as per your business preference.)
3. Refund Processing
Refunds, if applicable, will be processed as per our official Refund Policy:
https://thanalstay.com/refund_returns/
Refunds will be processed through the original mode of payment.
Processing time may vary depending on banks and Razorpay payment gateway timelines.
4. Modification of Booking
Guests may request date modifications subject to:
Availability
Applicable rate differences
Prior notice
Thanal Homestay reserves the right to approve or decline modification requests.
5. Cancellation by Thanal Homestay
In rare circumstances (such as natural disasters, government restrictions, unforeseen maintenance issues, or force majeure events), if Thanal Homestay is unable to honor a confirmed booking:
Guests will be offered an alternative date (subject to availability), OR
A full refund will be issued.
6. Force Majeure
Thanal Homestay shall not be liable for cancellations or service disruptions due to events beyond our reasonable control, including but not limited to:
Natural calamities
Government restrictions
Strikes
Power failures
Pandemic-related restrictions
7. Policy Updates
Thanal Homestay reserves the right to modify this Cancellation Policy at any time. Updated versions will be posted on this page.
8. Contact Information
For any cancellation-related queries, please contact:
📧 hello@thanalstay.com
📞 +91 9495027323
📍 Thanal Homestay, Plavila Veedu, Kanthari Villa, Anamukham Road, Amboori, Thiruvananthapuram – 695505, Kerala, India